Frequently Asked Questions
As of 02/08/2019, our order minimum in all regions is $25 pretax, with an additional $10 consultation fee. The consultation fee is waived if your order reaches the appropriate regional minimum order amounts, which are as follows:
Peninsula – (South San Francisco to Palo Alto), South Bay (Greater San Jose area), Morgan Hill/Gilroy, East Bay (San Leandro to Fremont), Concord/Walnut Creek/Antioch, Dublin/Livermore/Pleasanton – $60 pretax
San Jose – $45 pretax
The Order Minimum for Half Moon Bay/Montara/El Granada/Moss Beach is $100 and is not eligible for the $25 minimum + $10 consultation fee.
If you have any questions about whether we serve your region, please call us at dispatch.
Yes. Per BCC policy, City, State, and Excise taxes will be added to every order. Tax rates also vary depending on your recreational, 3rd-party medical, or MMIC status.
No, we are currently cash only.
The best way to cancel an order would be to call our dispatch line at 408-912-1930. You may also contact our text line at 650-204-1525, but best to confirm tour cancellation with a consultant over the phone. There is no fee for canceling an order.
Call our dispatch line at 408-912-1930 or text us at 650-204-1525.
Yes! We take pride in providing a professional and discreet delivery service. Please feel free to leave us any special instructions in your order notes online or tell them your dispatcher when you call.
Flower, prerolls, and concentrates may only be returned or exchanged if the incorrect product was delivered. Products must be returned/exchanged within 48 hours of purchasing.
Edibles and tinctures may only be returned or exchanged if the product causes an allergic reaction, contains a contaminant (such as mold), or has expired. The product must be returned within 48 hours of purchasing and must have at least 75% of the product remaining.
Cartridges may only be exchanged or returned due to manufacturing defects. Cartridges must be returned within 48 hours.
We will not accept any returns on the basis of undesired flavor or effect.
Yes. We update our menu every morning and throughout the day.
We can deliver to your home and many other places! As long as you possess a valid ID and meet the legal requirements for cannabis delivery, we will deliver to you at nearly any physical address. We must be able to find the street number to your delivery address in our navigation platform in order to dispatch a delivery. We do not deliver to Federal Buildings, State Parks, Airports, or Schools.
Hours of operation (Holidays are Subject to Change):
Sunday: 10:00am – 8:00pm
Monday-Tuesday: 10:00am – 9:00pm
Wednesday-Saturday: 10:00am – 10:00pm
We currently serve: Daly City, Colma, Brisbane, South San Francisco, San Bruno, Millbrae, Atherton, Pacifica, San Mateo, Belmont, San Carlos, Foster City, Redwood City, Redwood Shores Palo Alto, East Palo Alto, Menlo Park Atherton, Stanford, Half Moon Bay, Miramar, El Granada, Moss Beach, Montara, Woodside, Portola Valley, Los Altos, Mountain View, Sunnyvale, Cupertino, Saratoga, San Jose, Santa Clara, Los Gatos, Monte Sereno, Milpitas, Morgan Hill, San Martin, Gilroy, Fremont, Newark, Union City, Sunol, Hayward, San Leandro, San Lorenzo, Castro Valley, Pleasanton, Dublin, Livermore, San Ramon, Danville, Alamo, Diablo, Blackhawk, Lafayette, Orinda, Moraga, Walnut Creek, Pleasant Hill, Clayton, Concord, Pacheco, Martinez, Bay Point, Pittsburg, Antioch
We do not have a storefront. We deliver exclusively.
To ensure that specific stock is available, you may schedule pre-orders hours or days in advance. Any same-day pre-order placed 4-6 hours in advance is eligible for a 5% discount. Any pre-order placed for next day delivery is eligible for a 10% discount.
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